Frequently Asked Questions

Q1. Why Exchange Rewards To Cash?

Exchange Rewards To Cash application let's users to convert google play balance to real money, which can be withdrawn from Paytm, Google Pay or UPI Transfer.

Since we provide highest payout rate as compared to some other apps which offer only 50% or 60%, you can choose us if you want more payout percentages.

Q2. How much money will I get against my transaction?

Since google charges 15%-30% fee on each in-app purchase and we too charge our service and maintenance fee, you will receive 63% on purchase of token greater then value of Rs10, 60% on purchase of token of Rs10 and for Rs5 token, you will receive 50%, respectively for transactions done by you on this application.

Q3. How much time it will take?

All payments are scheduled and processed according to time schedule mentioned in about section of app.

Q4. What to do if I have entered wrong information?

If you provided wrong payout address, then you need to contact us through support section of app before your payout window reaches, otherwise, you may lose your money.

Q5. Why I'm not receiving my money?

Either you have provided wrong payout address or have violated our policies/terms, explained in privacy-policy and About section.

Q6. I have paid successfully but transaction is not listed! What can I do?

If you have paid through play balance but your transaction is not listed in transaction section of app, don't worry, your money will auto-refund to your google play store account within 72hours.

Following to 72 hours, if it still doesn't happen, please contact us through support section of app.

Q7. Why can't I login to the Exchange Rewards To Cash application?

Either your account has been blocked/removed or your account has been deleted as per your request or there are some changes going on our servers.

Q8. How can I unblock my account?

Although, we only unblock blocked accounts if we found genuine reasons against their unethical act.

Q9. How can I contact you for support regarding this application?

We have provided support section in app from where you can ask your questions. Support team usually response within few minuites but sometimes it can go longer, upto 3-4 business days or more.

This delay could be either due to the reason that your email has been detected as spam by google or we are reviewing your account or queries.